At lg99, we believe that gaming should always be fun, controlled, and within your means. Our responsible gaming framework gives every Pakistani player the tools, information, and support they need to stay in control and enjoy the platform safely.
lg99 is Pakistan's leading online gaming destination, and with that position comes a real responsibility to our players. We know that for the vast majority of our members — whether they are placing a bet on a PSL match from Karachi, spinning slots from Lahore, or enjoying live dealer tables from Islamabad — gambling is a source of entertainment and excitement, nothing more.
But we also recognise that for some individuals, gaming can shift from harmless fun into something more difficult to manage. Problem gambling does not discriminate — it can affect anyone, regardless of age, income, or background. That is why lg99 has built a comprehensive responsible gaming programme directly into the fabric of our platform. These are not afterthoughts or checkbox features; they are core tools that every registered player can access at any time from their account settings.
Our responsible gaming approach is built on four pillars: Awareness — helping you recognise the signs of problem gambling before they escalate; Prevention — giving you practical limits and tools to keep gaming within healthy boundaries; Intervention — stepping in when our systems detect patterns that may indicate a problem; and Support — connecting you with professional help when you need it most.
We strongly encourage all lg99 players to read this page in full, set their own responsible gaming limits during the registration process, and revisit those settings regularly. Gaming should always be a choice — made freely, affordably, and joyfully.
If you feel your gambling is getting out of control right now, do not wait. Use our instant self-exclusion tool by logging into your lg99 account and navigating to Account Settings → Responsible Gaming → Self-Exclusion.
You can also contact our 24/7 support team directly via live chat or email.
Live Chat — 24 hours / 7 days
Six powerful tools built into every lg99 account to help you stay in control
Set a daily, weekly, or monthly cap on how much PKR you can deposit into your lg99 account. Once a limit is set, it takes effect immediately. Reducing a limit is instant; increasing one requires a 24-hour cooling-off period to protect you from impulsive decisions.
Define a maximum gaming session length — from 30 minutes to several hours. When you reach your set limit, lg99 will automatically log you out and display a cool-down message. You can also enable optional session reminders that alert you at regular intervals during play.
Define the maximum amount you are willing to lose over a set period. If your net losses across all games and bets reach your chosen PKR threshold within that period, your account will be temporarily restricted from further wagering until the period resets.
Need a short break from gaming? Activate a cool-off period of 24 hours, 48 hours, one week, or one month. During this time your account will be suspended from all gaming and betting activity. Deposits will be blocked but pending withdrawals will still be processed.
For players who feel they need a longer or permanent break, self-exclusion closes your account for a minimum of six months, one year, three years, or indefinitely. During self-exclusion, you will be removed from all marketing lists and unable to create a new account on lg99.
Reality checks are periodic pop-up notifications that appear during gameplay, showing you exactly how long you have been playing and how much you have wagered in that session. You choose the frequency — every 15, 30, or 60 minutes — keeping you grounded and aware.
Self-exclusion is the most powerful tool available to a player who feels they have lost control of their gambling. At lg99, we treat self-exclusion requests with the utmost seriousness and process them immediately — there is no waiting period and no persuasion attempt from our side.
Here is how to activate self-exclusion on your lg99 account:
Once self-exclusion is active, lg99 will not contact you with any promotional material or allow you to reopen your account until the exclusion period has fully elapsed and you have completed a mandatory reactivation review process — including a responsible gaming assessment.
Ask yourself honestly if any of the following statements apply to you. If you answer yes to two or more, we strongly encourage you to reach out to our support team or use our self-exclusion tool.
I often spend more money on gambling than I originally planned or can afford.
I find myself thinking about gambling frequently, even when I am doing other things.
I have tried to cut back on my gambling but found it difficult to do so.
I gamble to escape stress, anxiety, personal problems, or low mood.
I have borrowed money, sold possessions, or delayed bills to fund my gambling.
Family members or friends have expressed concern about my gambling habits.
Recognising these early warning signs can help you or someone close to you get help before things escalate
Chasing losses — Continuing to gamble after losing in an attempt to win back money, often leading to much larger losses than originally intended.
Losing track of time — Spending far longer gaming than you intended, missing meals, sleep, work, or social commitments because of gambling sessions.
Hiding behaviour — Lying to family members or friends about how much you gamble, how much you spend, or concealing gaming activity on your phone or computer.
Mood-driven gambling — Using gambling as a coping mechanism for stress, anxiety, depression, boredom, or loneliness rather than for entertainment.
Financial strain — Struggling to cover everyday expenses like bills, rent, or groceries because gambling has consumed money originally set aside for those needs.
Unable to stop — Feeling a compulsion to keep playing despite telling yourself you will stop, and feeling restless, irritable, or anxious when you try to cut back.
Before you play, decide what you can comfortably afford to lose — and stick to it
Decide on a fixed PKR amount you can afford to lose each week — treat it like an entertainment expense, not an investment. Use lg99's deposit limit tool to enforce this budget automatically.
The golden rule of responsible gaming. If you have reached your session budget, stop. No bet will ever be guaranteed to recover what you have lost — the house edge is always present.
Never use money set aside for household bills, rent, school fees, or JazzCash / EasyPaisa savings goals for gambling. Maintain a completely separate entertainment budget for lg99.
Step away from the screen regularly. Enable session reminders and time limits on your lg99 account. Regular breaks help maintain perspective and prevent compulsive play patterns from forming.
The responsible gaming standards we hold ourselves to — every day, for every player in Pakistan
We apply strict identity and age verification to every new lg99 registration. Any account found to belong to a person under 21 years of age is immediately closed and all funds are forfeited. We actively monitor for suspicious registration patterns.
Our platform's responsible gaming algorithm monitors player activity in real time. Unusual patterns — such as a sudden increase in deposit frequency, extended session durations, or rapid loss escalation — trigger automatic outreach from our player welfare team.
lg99 never targets vulnerable players with promotions. Our marketing communications exclude players who have set responsible gaming limits, activated cool-off periods, or are on our self-exclusion list. We do not market to anyone who has requested to opt out.
Every member of our lg99 customer support team in Karachi and across Pakistan receives dedicated responsible gaming training. They are equipped to recognise signs of distress, provide information about available tools, and connect players with professional support resources.
lg99 operates in line with international responsible gaming standards. Our policies align with frameworks endorsed by global gaming regulators, ensuring that our player protection measures meet or exceed the requirements set by internationally recognised licensing bodies.
At lg99, player welfare always takes priority over revenue. If our responsible gaming team concludes that a player is showing signs of problem gambling, we will proactively reach out and, if necessary, apply protective restrictions to that account even without a player request.
Our responsible gaming tools are available to every lg99 player right now. Log in to your account to set deposit limits, activate a cool-off period, or start the self-exclusion process. Our support team is here around the clock.